Shipping Policy
Shipping
At ISKA, we are committed to delivering your order with care and efficiency.
Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays).
Once your order has been shipped, you will receive a confirmation email with tracking information so you can follow your delivery.
Shipping Options
We offer both standard and express shipping, available at checkout.
Shipping rates and delivery times are calculated based on your location and selected shipping method.
Free Shipping
We offer free standard shipping on all orders over $150 CAD.
This will be automatically applied at checkout once your order meets the minimum threshold.
Delivery Times
Estimated delivery times will vary depending on your location:
- Canada: 2–7 business days
- United States: 4–10 business days
- International: 7–15 business days
Please note that these are estimates and may vary.
International Shipping
ISKA ships worldwide.
International shipping rates and delivery times will be calculated at checkout. Please note that international orders may be subject to customs duties, taxes, or import fees, which are the responsibility of the customer.
Shipping Delays
While we aim to meet all estimated delivery times, delays may occur due to factors outside of our control, including:
- Carrier delays
- Customs processing
- Weather conditions
- High-demand periods
ISKA is not responsible for delays once the order has been shipped.
Incorrect Shipping Information
Please ensure all shipping details are entered correctly at checkout.
ISKA is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
Lost or Stolen Packages
Once your order has been marked as delivered, ISKA is not responsible for lost or stolen packages.
If you experience an issue, we recommend contacting the shipping carrier directly.
Contact
For any questions regarding shipping, please contact us at: